General Terms and Conditions

For individual bookings of fewer than 10 rooms made directly with Hotel Phønix Aalborg.

1. Reservations: Online bookings can be made through Hotel Phønix Aalborg’s official website or other authorized online travel agencies. You must provide all necessary information, including arrival and departure dates, number of guests, contact details, etc.

2. Confirmation: Once you have completed an online booking, you will receive a confirmation via email or on the website. This confirmation includes details of your reservation, such as price, hotel name, address, check-in and check-out times, and any additional information relevant to your stay.

3. Payment: Hotel Phønix Aalborg typically requires guests to pay a deposit or provide credit card details as a guarantee for their reservation. Payment terms may vary depending on the selected rate and specific hotel policies. You should check whether your reservation is prepaid or if payment is due upon arrival or departure.

4. Cancellation and Changes: If you need to cancel or modify your reservation, you must follow our cancellation and modification policy. These rules may vary depending on the selected offer. Typically, there is a time window during which you can cancel or modify your reservation without additional charges. Failure to comply with the cancellation policy may result in a fee or loss of any paid deposit.

5. No-show: If you do not arrive at the hotel on the reserved date and have not cancelled your reservation, Hotel Phønix Aalborg may charge you for the first night or apply a no-show fee in accordance with their policy.

Refunds and Cancellations:
The refund policy varies depending on the selected rate and hotel policies. It is important to read and understand the refund and cancellation terms before making an online booking.

Please note that the above terms are general guidelines. It is important to review and confirm any specific terms and conditions applicable to your booking.